The Ultimate Client Experience
If you want to increase your client’s overall customer experience pay attention to the little things, they never go unnoticed! Rule number one, the key to unlocking a truly unforgettable experience lies in the attention to detail.
Believe in the small gestures, they leave the most lasting impressions! Whether that’s providing premium products, jamming out to relaxing lash playlists, lighting your favourite yummy candles or providing a warm comfortable blanket for your client, we believe it’s the details that truly matter.
Quality speaks volumes.
Here at lash v we truly believe the details truly matter, and that’s why we have created the highest quality products that speak volumes, indulge your clients with the assurance that quality goes unnoticed. High-quality products are not a choice - they’re a statement. Trust us honey, this is what will stand you out from the crowd leaving a memorable experience and stunning long-lasting results.
Let’s begin with perfecting that prep! Our first recommendation is super simple, but crucial: include a lash bath in every appointment, this isn’t just a step; it’s a statement about the importance of lash health and your commitment to lash hygiene. By consistently offering this step to your service your client will notice the care in every set. If you are going to explain the importance of lash aftercare and cleanliness, then its important you mirror this too.
What do we think of when we think of premium products - premium hydrogel under eye pads of course. Our way of ensuring your clients comfort is top of your priority. Collagen infused with a cooling effect the premium feel is unmatched! Treat your clients to the ultimate pamper while they unwind and relax while you’re lashing. The hydrogel pads hydrate and improve the skin elasticity. The feel and quality is unmatched.
For our brow enthusiasts, elevate your brow services with our brow conditioning trio. Begin with our brow conditioning cleanser for a gentle cleanse. Follow it up with our brow exfoliating scrub, a gentle yet effective exfoliation that bids farewell to dead skin cells, leaving behind a smooth and flawless base. Complete the ritual with our brow nourishing oil, the perfect finishing touch for post-stain and lamination services, offering intense hydration and nourishment.
This leads us on perfectly to our step 1, 2, 3 – waxing and lotion range to truly pamper your client and perfect your results. When creating our rich formulas, we wanted to create a spa like experience for your clients to truly savour. All steps have a very rich vanilla scent and a very luxurious feel. It’s not just about using amazing products, its crafting an experience that goes beyond expectations. Hence why we have really gone above and beyond in crafting our range; considering all details to elevate the client journey to new heights. Not only that, our waxing and lotion range has the most beautiful aesthetic to go perfectly in your salon.
Comfort is key!
Set the mood during the appointment by making sure your client is comfortable and cosy. Have blankets and pillows ready to welcome them and help them relax. They might just get so comfy that they sleep through their appointment. This might be the only time your client gets that day or even week to have me time and we want to make it as special for them as possible. And allow them to completely unwind. We want them to leave feeling glamourous and relaxed!
Set the mood by creating a calming atmosphere. Try lighting a yummy, scented candle, using essential oils, or burning incense. These finer details are what will ensure your client feels completed relaxed and peaceful during their self-care time. Try using lavender or other calming scents as this subtle aroma will open your client to a world of complete relaxation. It is these tranquil moments they will appreciate and remember.
To complete the experience, have a small gift for them to take away at the end of their appointment. It can be seen as a token of appreciation to your client for choosing you as their artist! This could be the smaller gesture such as a nice spoolie to help them maintain their beautiful lashes or even a loyalty card to give back to your loyal customers. It’s not just about what the gift is but the thought behind it that your clients will love and appreciate. These final touches will always leave a lovely lasting impression
when you dedicate the finer details and continually improve your client’s overall customer experience, the results will speak for themselves. Not only will your clients come back time and time again, but you will also witness your clientele organically flourish. Word of mouth recommendations and the joy of satisfied clients. It’s more than just lashes it’s a bond of trust 💖