MONEY BACK GUARANTEE

HOW TO APPLY FOR GLUE MONEY-BACK GUARANTEE:

Guarantee not available when delivering glue via parcel post.

To claim the 30 day money back guarantee:
1. Please call or email Lash V first on +61 439 371 341 or admin@lashv.com.au to discuss issues. 
2. Email or text admin@lashv.com.au videos of using the glue and how it is not sticking to the natural lash effectively. Please include in the same video - pouring glue, dipping fan, and application. Also include photo of room temperature and humidity reading.
3. Once video is reviewed and deemed not performing by our in house lash experts, please mail back glue bottle to warehouse (at customers cost). Refunds will only be issued for sticking issues only. Not retention issues.
4. Once glue is returned, we will refund you the glue cost only within 3 business days.

To claim the 30 day money back guarantee - please call Lash V first. Then send glue back to Lash V warehouse at customer cost within 30 days of receiving the glue. Once we receive the glue we will refund the glue cost only.

If you have any more questions, please reach out any time. We’re here to support you and the growth of your business.

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HOW TO APPLY TO LASH GROWTH GUARANTEE

Lash V pride themselves on creating the best products that help all our Lash Artists and their customers. We believe in our Lash Growth Serum so much that we offer a Money-Back Guarantee on any client who doesn’t see any results. Please see below our Terms & Conditions: 

Please explain to your clients the steps below so they can photograph their lash growth process correctly.

It will help them enjoy watching their lashes grow. (Also great for B4/After photos to promote on your social pages) This will also help qualify them for the Lash V Lash growth Serum Money-Back Guarantee if they don’t see results from our Lash Growth Serum.

Here's what they need to do:

1. Capture a ‘before’ photo (displaying date and time) of your clients lashes against the Lash V lash growth ruler on day 1 before application.

2. Capture  an ‘during’ photo (displaying date & time) of your clients lashes against the Lash V lash growth ruler on day 21 (3 weeks). 

3. Capture another photo (displaying date and time) of lashes on the Lash V lash growth ruler on day 42 (6 weeks). 

4. 98% Customers should see a result, yay! But anyone who sadly sees no lash growth in 60 days, please follow below instructions to apply for the lash growth serum money-back guarantee. 

HOW TO APPLY FOR MONEY-BACK GUARANTEE:

1. Email admin@lashv.com.au your clients X3 photos, your Lash V order number, and customer receipt of purchase within 60 days of purchase. 2. We will email you a return parcel slip for you to print & return the product to us.

3. You agree to refund the customer the full Retail price paid. We will refund you the wholesale price paid within 3 business days after receiving the returned product.  4. You agreeing to the above means you agree to refund your client the full retail price paid at your expense. If you sell our retail range, you have read & agree to all retail Terms &Conditions at lashv.com.au/pages/retail-range-terms-conditions or link found at the bottom of the page.

If you have any more questions, please reach out any time. We’re here to support you and the growth of your clients lashes & brows, and your business.